Refund Policy
The short version
Not happy? Tell us within 30 days of delivery and we'll replace it or refund you. Email support@glowyhelmets.store with your order number.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
That applies regardless of anything else on this page.
Change of mind
We accept change-of-mind returns within 30 days of delivery, provided the item is unused and in its original packaging.
- Return postage for change-of-mind returns is at your cost
- Your refund is issued once we receive the item
- Refunds go back to your original payment method
Faulty or damaged items
If your Glow Helmet arrives damaged, doesn't light up, or the visor doesn't work:
- Email support@glowyhelmets.store within 30 days with your order number
- Send a photo or short video of the problem
- We'll send a replacement or refund you in full
You don't need to return a faulty item and you don't pay return postage. A photo is enough.
Wrong item or wrong colour
Our mistake, our cost. Email us and we'll ship the right one. Keep the wrong one or send it back — your choice.
Never arrived
If tracking shows no movement for 10 business days, or your order hasn't arrived within 30 days of shipping, email us. We'll either resend it or refund you in full.
How long refunds take
We process refunds within 2 business days of approving them. Your bank then takes a further 3–10 business days to show the money, which is outside our control.
Cancelling an order
Email us as soon as possible. If it hasn't shipped yet, we'll cancel and refund in full. Once it's shipped, treat it as a return under the terms above.
What we can't refund
- Damage caused by misuse, disassembly or dropping
- Batteries that have gone flat through normal use — they're replaceable
- Items returned after 30 days with no fault