Privacy Policy

This policy explains what we collect, why, and what you can do about it. It's written to meet the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you buy from us or contact us, we collect:

  • Order information — name, email, shipping address, phone number
  • Payment information — processed by Shopify Payments and PayPal. We never see or store your full card number.
  • Browsing information — pages viewed, device type, and similar data collected through cookies and analytics
  • Communications — anything you send us by email

Why we collect it

  • To process and ship your order
  • To send order confirmations and tracking updates
  • To answer your questions
  • To improve the store
  • To send marketing emails, but only if you've opted in

Who we share it with

We share only what's necessary to run the store:

  • Shopify — our store platform
  • Payment processors — Shopify Payments, PayPal
  • Shipping partners and suppliers — to fulfil and deliver your order
  • Email and analytics providers

Some of these providers store data overseas. We don't sell your personal information to anyone, ever.

Marketing

We only send marketing emails if you've opted in. Every email has an unsubscribe link, and unsubscribing takes effect immediately.

Cookies

We use cookies to keep your cart working, remember preferences, and understand how people use the store. You can block cookies in your browser settings, though parts of the store may stop working properly.

Your rights

You can ask us to:

  • Show you what personal information we hold about you
  • Correct anything that's wrong
  • Delete your information, where we're not legally required to keep it

Email support@glowyhelmets.store and we'll respond within 30 days.

Complaints

If you think we've mishandled your information, email us first. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We'll update this page if our practices change. The date at the top tells you when it was last revised.